Is Automation Best For Your Business?
When we talk of automation, many people get an image of fancy flying robots that handle each and every task we ask of them. Others think automation only applies to huge industrial plants and factories. This is false information about automation. Technology is still at an infant stage to start thinking about advanced robots.
Even with the current technology, we cannot rule out automation. If you are running a small business, a unit or a department in an organization, or working from home, there is always a way you can use automation to run certain tasks for you. You might be using bots or codes to automate certain tasks that might be exhausting to be done by a human being.
Google and Apple are among the big companies in the world that constantly uses automation to run certain areas of their businesses. These automation come in the form of a virtual assistant and are widely deployed in the customer support area and are used to answer customer queries. The answers provided by these bots depend on the input of the data by the organization.
Looking back in the early 2000’s when AIM and MSN Messenger dominated the instant messaging industry, we can see a significant change in the way messengers work today. Companies are beginning to realize that bots can be programmed to handle customer queries faster and efficiently than people who are prone to exhaustion.
Some departments of your business can now be fully automated due to the existence of free bot builder platforms. These bots can be used to run your customer inquiries department with much ease as opposed to having people.
Business automation can be done in different departments. The financial departments have experience the first-hand effect of automation through programs like Excel. Although this program might not be new, it shows the vision that Microsoft had regarding the future. Microsoft has also kept updating the software to reflect the current needs. The program allows you to save information and handle complex calculations as well. The program has allowed many businesses to grow and improve certain departments.
Result oriented departments in a business also require automation as well. The Human Resource department has constantly be relying on automation to run its errands. Free bot builder platforms have increased the importance of automation.
Automation should not be seen as a job replacement threat. This may not be the case as it is a job opportunity. Learning about automation can open new opportunities for you. If your job is among the latest to be automated, learning new skills and being in the know can help you remain useful to an organization and might not be among the people who will lose their jobs.